Major feature release: Live Human Chat. Two new database tables\nare created automatically on first admin page load after upgrade.\nNo breaking changes to existing AI chat functionality.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3582152,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3582152,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3582152,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3582152,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.92","1.0.93","1.0.95","1.1.01","1.1.14","1.3.10","1.3.32","1.3.7","1.3.8","1.3.9"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[90336,2364,2379,247874,286],"plugin_category":[45],"plugin_contributors":[265289,266869],"plugin_business_model":[],"class_list":["post-298319","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chat","plugin_tags-chatbot","plugin_tags-live-chat","plugin_tags-shopping-assistant","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-fahadali158","plugin_contributors-winalttechnologies","plugin_committers-fahadali158","plugin_committers-winalttechnologies","plugin_support_reps-fahadali158"],"banners":{"banner":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/banner-772x250.png?rev=3582152","banner_2x":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/banner-1544x500.png?rev=3582152","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/icon-128x128.png?rev=3582152","icon_2x":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/icon-256x256.png?rev=3582152","generated":false},"screenshots":[],"raw_content":"\n
WinaltChat<\/strong> adds a fast, intelligent chat widget to your\nWooCommerce store. Customers can search your product catalogue,\nget instant answers about shipping and returns, and \u2014 when they\nneed a real person \u2014 connect to your support team through a built-in\nlive chat system, all without leaving your store.<\/p>\n\n We aim to respond to all support requests within 48 hours.<\/p>\n\n This plugin connects to third-party AI providers only when you\nconfigure an external AI mode and enter your own API key. In Basic\nAI mode and during live human chat, no external AI service is used.<\/p>\n\n AI Providers (optional \u2014 only when an API key is configured)<\/strong><\/p>\n\n Customer messages, recent conversation context, and relevant store\nand product context are sent to the AI provider you select so it\ncan generate a response. No data is sent to these providers when\nusing Basic AI mode.<\/p>\n\n Amazon Associate Program (optional \u2014 only when a tag is configured)<\/strong><\/p>\n\n When the Amazon fallback is enabled and no matching product is\nfound in your store, the plugin generates an Amazon search link\nwith your Associate tag. No customer data is transmitted to Amazon\nby the plugin \u2014 the link simply directs the visitor's browser.<\/p>\n\n No. The built-in Basic AI mode handles product search, comparisons,\npolicy questions, and conversation without any API key or external\nservice. Real AI mode (Groq, OpenAI, Claude, Gemini) is optional\nand improves response quality for complex queries.<\/p><\/dd>\n No. It runs entirely within your WordPress site using the WordPress\nREST API. No Pusher, no LiveChat subscription, no third-party\naccounts needed.<\/p><\/dd>\n Two ways: a browser notification fires in the Live Chats tab (if\nyou grant notification permission), and an email is sent to your\nconfigured notify address. Keep the Live Chats tab open while\nyou work to stay marked as online.<\/p><\/dd>\n The AI assistant keeps helping the customer seamlessly. A message\nexplains the team is unavailable, and the customer is offered an\noptional email field so you can follow up. No dead ends.<\/p><\/dd>\n At 90 seconds of no response, the visitor sees a friendly\n\"thanks for your patience\" message. At 5 minutes, the chat\ngracefully returns to AI mode with an email capture option. Both\nthresholds are configurable in the Live Human Chat settings.<\/p><\/dd>\n Currently any admin with the manage_options capability can see and\nreply to all live chats. Multi-agent role management is planned for\na future release.<\/p><\/dd>\n Deleting the plugin via the WordPress Plugins screen automatically\nremoves all WinaltChat settings, options, and live chat database\ntables from your site.<\/p><\/dd>\n Yes. The chat widget is injected into the page footer and uses its\nown scoped CSS so it does not conflict with theme styles.<\/p><\/dd>\n The AI chat widget loads asynchronously and does not block page\nrendering. Live chat polling only runs while an active live session\nis in progress \u2014 normal AI chat and idle pages make zero polling\nrequests.<\/p><\/dd>\n\n<\/dl>\n\n\nAI Shopping Assistant<\/h4>\n\n
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winaltchat-for-woocommerce<\/code> folder to\n \/wp-content\/plugins\/, or install directly via the WordPress\nPlugins screen.<\/li>\n\n
Do I need an API key to use this plugin?<\/h3><\/dt>\n
Does Live Human Chat require any external service?<\/h3><\/dt>\n
How does the admin know a customer is waiting?<\/h3><\/dt>\n
What happens if no admin is online when a customer asks for help?<\/h3><\/dt>\n
How long before an unanswered live chat falls back to the AI?<\/h3><\/dt>\n
Can multiple admins handle chats at the same time?<\/h3><\/dt>\n
How do I remove all plugin data on uninstall?<\/h3><\/dt>\n
Does it work with my theme?<\/h3><\/dt>\n
Will it slow down my site?<\/h3><\/dt>\n
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